Refund policy

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.

To exercise your right of withdrawal, you must notify us before the 14-day window expires. You can submit a return or cancellation request directly through your customer account at: https://shopify.com/73215377496/account

After notifying us, you have 14 days to return the item(s). We will process your refund within 14 days of receiving the returned goods (or proof of return). Your refund will include the standard outbound shipping cost you paid — we do not refund premium shipping upgrades.

Return shipping costs are [your responsibility / covered by us — choose one].

Exemptions — the right of withdrawal does not apply to:

• Perishable goods
• Sealed goods opened after delivery (where return is unsuitable for health/hygiene reasons)
• Custom or personalized items
• Digital content once download has begun (if applicable)